Get in Touch With Us

This is the page to use if you need to reach the editorial team behind Online Casino Sites — whether that is to flag a payout figure that looks wrong, ask how we ranked a casino, or ask where to take a withdrawal dispute we cannot resolve for you. Email is the only channel we operate, and a real editor reads every message.

Write to us at [email protected]. We aim to reply within two business days, US Eastern time. We are a publisher, not a casino operator: we cannot access your account, release a pending withdrawal, adjust a bonus balance or overturn a verification decision. Those things sit with the operator and, if it comes to it, its state regulator.

What to include so we can actually help

Most of the messages we cannot answer are missing one or two details. If your question involves a specific casino or offer, include:

• The casino name and, if relevant, the promotion as it was worded on their site.
• Your state — legal online casino availability in the US is decided state by state, and the answer to "can I play here" changes entirely depending on where you are.
• The date you saw the offer or page. Bonus terms, wagering requirements and withdrawal limits change without notice, and a term from March may not match what is live today.
• A screenshot or a quote where you believe our page is out of date. That lets us check the source rather than guess at it.
• What outcome you want — a correction, an explanation, or a pointer to the right complaints body.

Please do not send us account numbers, Social Security numbers, card details, copies of your ID or anything else you would submit during identity verification. We have no use for it and we do not want it on our systems.

Reasons readers write to us

Type of message	What we can do
Correction to a bonus term, RTP figure or withdrawal time	Re-check the operator's published terms and update or remove the claim
Question about how we ranked a casino	Explain the criteria and the evidence behind an editorial rating
State availability question	Point you to the relevant state regulator's licensee list so you can verify it yourself
Withdrawal or bonus dispute with an operator	Explain the usual complaints route and the escalation options; we cannot intervene
Responsible gambling concern	Share self-exclusion, deposit limit and support-line information
Commercial or partnership enquiry	Consider it on commercial terms only, entirely separate from editorial

How our commercial relationships work

We should be upfront before you read anything else on this site: Online Casino Sites earns commission when a reader signs up with some of the casinos we list. That funds the research. It does not buy a position, a rating or a favorable write-up, and we do not let an operator review copy before it publishes.

If you believe a page reads like an advert rather than an assessment, that is exactly the kind of message we want. Tell us which claim looks unsupported and we will either evidence it or cut it.

How we assess the casinos we list

Our editorial ratings are our own judgment, not customer review scores, and we have not deposited or played at these sites. Everything we publish comes from reviewing operator terms, published game information from software providers, and licensing records. When you write to us about a ranking, these are the factors we will point to:

1. Payout and withdrawal terms — minimum withdrawal amounts, withdrawal limits per day, week and month, stated processing times, and whether fees apply to the method you would use.
2. Bonus fairness — the wagering requirement multiple, whether it applies to bonus or deposit plus bonus, maximum bonus bet caps, bonus expiry dates, and any cashout cap on winnings from a bonus.
3. Game transparency — published return to player (RTP) ranges, slot volatility information, and whether random number generators and live dealer studios come from named providers.
4. Verification practice — how clearly KYC and identity verification, and any source-of-funds checks, are explained before you deposit rather than after you request a payout.
5. Licensing and legal standing — what the operator claims and what public records support.
6. Support and player protections — contact channels, deposit and loss limits, and self-exclusion tools.

Three listings readers ask about most

Questions about our ranked list cluster around the top few entries, so here is the short version of why they sit there and what to watch in each. Advertised figures below are the operators' own, taken from their published promotions as of Sep 25, 2026 — check the current terms before you commit money.

Raging Bull — 410% up to $10,000 + 50 Free Spins

It holds our top editorial rating at 10.0 largely on the size and structure of the headline package: a very high match percentage paired with free spins, aimed at players who want the longest possible run on slots from one deposit. That is also its main weakness. A 410% match up to $10,000 only reaches its ceiling if you deposit at the top end, and large match bonuses almost always arrive with the heaviest wagering requirements and a maximum bet per spin while the bonus is live. Read the cashout cap before you treat any of it as withdrawable. Free spins usually carry their own expiry separate from the cash bonus.

Magician Bet — 101% No Wagering

Rated 9.7, and on this site it is the clearest example of why a smaller offer can pay out better than a large one. A no-wagering bonus means what it says: no playthrough multiple to clear before winnings become withdrawable, which removes the single biggest reason bonus money never turns into a payout. The trade-off is scale. At 101% the headline number is a fraction of what the big match offers advertise, and no-wagering deals commonly restrict eligible games or cap the bonus amount. It suits someone who wants a predictable outcome rather than a long bankroll.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Also 9.7. The distinguishing feature is that the free spins are tied to a specific named slot rather than left open across the library, which makes the value easier to calculate — you can look up that one game's RTP and volatility instead of guessing. The flip side is the obvious one: if that title does not appeal to you, the spins portion is worth little, and game-specific spins often exclude progressive jackpots. As with any high match percentage, the wagering requirement is where the real cost sits.

Where the rest of the list fits

The remaining entries — Uptown Aces at 9.7 with a 600% offer for new players, Card Crush at 9.4 with an instant welcome reward of 2 mystery coins and 5 cards, Zumba Cards at 9.3 with a 250% deposit bonus up to 250 SC, BetUS at 9.1 with 200% up to $4,000, Amazon Jackpots at 9.0 with 4 posters plus 40 free SC and a bonus wheel for $20, Slots and Casino at 8.9 with 500% up to $2,500 across three deposits, and Bets.FM at 8.8 with a 225% deposit bonus up to 1 BTC plus 225 free spins — cover quite different models. Some are cash-deposit casinos in US dollars; others use sweepstakes-style coin currencies, where SC balances redeem under their own rules rather than functioning as a straight cash withdrawal. Note that Amazon Jackpots' package is attached to a $20 purchase, and that Slots and Casino's figure is spread over three separate deposits rather than available on one. If you write to us about any of these, say which model you thought you were signing up to — that confusion is behind a lot of the disputes readers describe.

Payment and payout questions we can and cannot answer

We get more mail about money moving in and out than about anything else. What we can do is explain how the mechanics generally work in the US market and what to check; what we cannot do is tell you what a specific operator will do with your specific payout.

• Deposits — debit cards are the most widely accepted method at US-facing casinos. Credit card deposits are patchy, because some issuers decline gambling transactions outright. ACH transfers and standard bank transfers are common, as are e-wallets. PayPal availability is limited to certain state-licensed operators, so verify it on the cashier page rather than assuming.
• Minimum deposits — check this against the bonus you want. A promotion can carry a higher qualifying minimum than the site's general floor, and depositing below it forfeits the offer.
• Withdrawals — most operators pay back to the method you deposited with where they can. Expect a minimum withdrawal amount, a per-period withdrawal limit, and a review step before funds are released.
• Timings — casinos advertise processing windows, not guarantees, and the clock usually starts after internal approval rather than when you click. E-wallets tend to be quickest, bank transfers and checks slowest.
• Fees — ask specifically about fees on your chosen method, on second and subsequent withdrawals in a period, and on currency conversion if the account is not held in USD.
• Verification — KYC checks are standard and legally expected. Completing them soon after you register, rather than at first withdrawal, is the single most effective way to avoid a delayed payout. Larger or unusual amounts can trigger additional source-of-funds requests.

What is actually on offer at these sites

Since payout questions often start with "which games should I be playing", here is how the catalogues break down in broad terms. We do not publish game counts, because operators change them constantly.

• Slots — the largest category everywhere, spanning low-volatility games that pay small and often and high-volatility games that do not. RTP and volatility are published per title; both matter more to your real payout rate than any bonus headline.
• Progressive jackpots — pooled prizes that grow until someone wins. Base-game RTP is typically lower, and some bonuses exclude these titles from wagering contribution.
• Table games — blackjack, roulette and baccarat, usually in several rule variants. These often carry the best theoretical return in the building and, for exactly that reason, frequently contribute little or nothing toward a wagering requirement.
• Live dealer rooms — real dealers streamed from a studio, covering the same table games plus game-show formats. Higher minimum stakes and, again, common wagering exclusions.
• Mobile play — browser-based mobile casino games are near-universal; dedicated mobile casino apps are not. If you plan to play on a phone, confirm the app exists for your device and in your state before depositing.

The other products these operators run

Several names on our list are not casino-only businesses. BetUS, for instance, is best known for sportsbook wagering alongside its casino, and offers of that type are usually ring-fenced: a casino bonus will not clear against sports bets, and sportsbook promotions carry separate terms, minimum odds and settlement rules. Poker rooms, bingo and virtual sports appear at some operators too. If you are writing to us about a bonus that will not clear, check first whether you placed the qualifying stake in the right product — it is a frequent cause of what looks like a withheld payout.

Legal standing, eligibility and where complaints go

You must be 21 or over to gamble online in the United States, and physically located in a state where the activity is legal and the operator is authorized to serve you. Regulation is state-level: each state that permits online casino play licenses operators through its own gaming authority, sets its own rules and runs its own complaints process. Federal law sits above that, but it does not create a national online casino license. Accepting sign-ups from US residents is not the same thing as being authorized to serve them, so verify an operator against your state regulator's published licensee list before you deposit. Sweepstakes-style sites operate under a different legal model again, with eligibility that varies by state.

If something goes wrong, the sequence is: raise it in writing with the operator's support team and keep the ticket reference; escalate internally if the first answer is unsatisfactory; then take it to the regulator that licenses the operator in your state. We are happy to explain that route, but we have no authority in it and we cannot compel an operator to do anything.

We will never describe a casino as completely safe, and we will not tell you a withdrawal is guaranteed. Anyone who does is guessing.

If gambling has stopped being entertainment

Please say so in your message and we will point you to support rather than to an offer. Every licensed US operator is required to provide deposit and loss limits, session reminders and self-exclusion, and state regulators run their own exclusion registers. Independent help is available around the clock through the National Council on Problem Gambling's helpline, 1-800-522-4700, which also operates by text and chat. Third-party gambling blocking software can restrict access at the device level if account-side tools are not enough. Gambling is not a way to make money or to fix a financial problem, and we will not write about it as though it were.

Commercial, press and partnership contact

Use the same address, [email protected], and put "commercial" in the subject line so it routes correctly. Please include the entity you represent and what you are proposing. Two things to know before you write: we do not accept paid placement in rankings, and we do not publish guest posts with embedded links. Requests of either kind get a short no.

Before you email — you may not need to

A fair number of questions are answered faster elsewhere. Account-specific problems belong with the operator's own support channel, which is the only party that can see your account. Current bonus terms should always be read on the operator's promotions page, because that version governs, not ours. State legality is best confirmed at your state gaming authority. Readers outside the US market, or looking at a different regulatory setup entirely, may find our coverage of casinos operating outside the GamStop scheme gives useful context on how self-exclusion schemes differ between jurisdictions.

If none of that covers it, write to us. Give us the casino name, your state and the date, and we will get back to you with something specific rather than a form reply. Our fact-check date on this page is Sep 25, 2026, and corrections from readers are a large part of how it stays current.